Keystone Healthcare Management
  • 28-Feb-2018 to 29-Apr-2018 (EST)
  • Medical Billing
  • Plano, TX, USA
  • Full Time

Medical, Dental, Vision, and Life Insurance, STD, LTD, 401K w/matching, PTO, 11 paid holidays


 The Patient Advocate Team Lead position provides support to the patient advocate team and manager.


  • Handle escalated "supervisor" calls
  • Make patient callers feel listened to, cared for and assisted.
  • Perform regular call monitoring and feedback
  • Act as overflow during peak call times by:
    • Assisting patient callers in the following areas:
      • Making payments
      • Setting up payment plans
      • Answering billing and insurance questions
      • Filing claims to insurance
      • Other questions and assistance as needed
  • Appropriately process correspondence as needed
  • Process credit card payments as needed
  • All other duties as assigned.



  • High School Diploma is required;
  • Two years of experience in a physician office, billing office, or hospital preferred
  • CPU/MED FM experience is a plus
  • Customer service leadership experience required
  • Must possess excellent communication and relationship skills
  • Proficient in Microsoft Outlook, Word and Excel
  • Detail oriented and able to multi-task
  • Ability to function under stressful situations and deadlines and demonstrate solid judgment; must be a team player.
  • High degree of confidence and ability to interact with all levels of the companY
  • Ability to balance team and individual responsibilities


  •  General office environment
  • Hours Monday Friday 7:30AM 4:30PM
  • This position requires sitting and typing for extended periods, some bending, stretching and stooping.
  • Requires manual dexterity sufficient to use a keyboard, normal range of hearing and vision, verbal communication and professional use of the telephone
  • Work in sometime stressful situations
  • This position is based in Plano, Texas


Keystone Healthcare Management
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